Frequently Asked Questions

It depends on volume — how much of the truck your load fills — rather than on how long the job takes, so we quote every job individually. Send a photo or we look at it on arrival, and you get a firm figure before anything is lifted.

No. Quoting on volume means a fast crew never costs you more than a slow one, and the figure is agreed before we start.

We confirm it on site, looking at the actual load, before anything is lifted. Once you agree, that is what you pay.

Yes, always, with no obligation — including on-site walkthroughs for larger jobs like estate cleanouts.

Card, cash or bank transfer on completion. Commercial jobs can be invoiced.

We work Monday to Friday, 9am to 5pm. Call in the morning and we can often fit you in that week, and jobs in our core Prince George's County area get the quickest turnaround.

No — we are open Mon–Fri, 9am–5pm and closed Saturday and Sunday. If a weekend is the only time that works for you, call and ask; we will tell you honestly whether we can arrange anything.

For the on-site quote and the go-ahead, yes. After that you are welcome to leave us to it.

Very little for small jobs in the core area. For estate cleanouts, demolition or anything beyond 25 miles, a few days lets us send the right crew and hold a firm window.

Furniture, mattresses, appliances, electronics, household clutter, garden waste, construction debris, sheds, hot tubs, scrap metal — effectively anything that is not hazardous.

Paint, solvents, oil, chemicals, asbestos, and medical or biohazard waste. Your county runs household hazardous waste drop-off days for these, and we will point you to them.

Yes. They contain refrigerant that must be recovered by a certified process, which is why municipal collection excludes them.

No. We carry everything out from wherever it is — basement, attic, upstairs bedroom.

34 communities across Maryland, Washington DC & Northern Virginia, from our base in Clinton, Maryland. Fastest response is inside a ten-mile ring.

Probably. The listed areas are where we work most often, not a hard boundary. Call (202) 534-5247 and we will tell you straight away.

The minimum load charge rises with distance. The per-volume rate does not.

Tell us when you book and we will sort out what they need in advance, so nobody is held up at the door on the day.

We set it aside and show you. Documents, photographs, jewellery and cash are never binned — that is a fixed rule with our crews.

Donation first where items are usable, then recycling for metal and green waste, then legal disposal for the rest.

We use floor protection and dismantle where needed. Customers mention this specifically in reviews — "good attention to detail of protecting furniture and walls". If something does go wrong, tell us straight away and we will put it right.